Transform Your Client Experience from Chaotic to Exceptional: The System Behind 6-Figure Coaching Businesses

Discover the operational blind spots preventing your coaching business from scaling (and how a streamlined client experience could be your most powerful growth lever)

Ready to hire an Fractional Operator?

for SCALING businessES

You built this business through vision and hustle. But now? You're drowning in operations, team questions, and endless to-dos that keep you from the strategic work that actually moves the needle.

Enter your name and email to receive "From Overwhelmed to Optimized: The CEO's Guide to Hiring an Operator" directly to your inbox.

Is Your Client Experience Secretly Undermining Your Business Growth?

You're exceptional at what you teach—but are your operations telling a different story?

  • You're working harder than ever, but client results feel inconsistent

  • Onboarding new clients takes hours of your personal time

  • You've had embarrassing "dropping the ball" moments that damaged your reputation

  • Clients love your teaching but complain about administrative confusion

  • Your referral rate isn't matching the quality of your content

The harsh truth? Even world-class coaching content cannot overcome a disjointed client experience. When operations are chaotic behind the scenes, it doesn't just drain your energy—it actively limits how many clients you can serve and how much you can charge.

Our Signature Approach

This isn’t a step-by-step framework. Whatever phase you’re at, we’ll provide unique solutions tailored to your business needs.

Analysis

From setting up monthly metrics to performing a gap analysis, we comb through your operations to identify areas for improvement.

Understanding your Vision and Mission

During the onboarding call, we’ll get to the heart of your goals and overarching business vision. We take time and care to get to know you individually and what makes you tick. We work in 90-day cycles, and after our initial onboarding call, we’ll put together a custom implementation plan.

Integration

We don’t jump into your business and start changing things straight away. We observe, audit, and analyze what’s working and what isn’t.

Business Impact and ROI Measurement

Revenue per client hour calculations comparing different offers and delivery methods for maximum profitability. Client acquisition cost breakdowns by marketing channel with ROI timeframes. Retention and expansion metrics showing client lifetime value and upsell/cross-sell effectiveness.

High-Level Management of Projects and Team

You can rest assured that we’ll manage everything from conception to completion. We’re experienced in building high-performance teams and can manage your existing team or help you create a dream team of A-players. You lead; we’ll manage.

DATA ORIENTED

Conversion rate analysis across each stage of your client pipeline (inquiry → consultation → enrollment → completion). Fulfillment timeline tracking identifying bottlenecks in your delivery process and opportunities for acceleration.

Strategic Support

You’ll benefit from the support and guidance of our seven-strong team of highly qualified specialists. From strategic data analysts to big-picture strategists, we’re on hand to provide holistic online business management.

Leadership Support

Growing a business requires you to shift your mindset and responsibilities. That’s why we mentor you on how to step into the leadership role. From developing your team to critically evaluating business decisions, we’ll guide you on the critical principles of exceptional leadership.

Is This Right For You?

This approach works best if:

  • You're already generating consistent revenue ($20K+/month)

  • You have established coaching or course offerings that deliver results

  • You're spending too much time on administration rather than delivery or creation

  • You're ready to invest in systems that scale beyond your personal capacity

geraldine-franco-scaling-online-businesses

Fractional COO PartnershipLet's chat about your specific chaos and see if we're a good fit.

For established coaches ready for comprehensive operational support

All systems built for you, including:

  • Complete client experience overhaul implemented for you

  • Ongoing operational management and optimization

  • Team coordination and accountability systems

  • Custom automation and workflow development

  • Monthly strategy sessions and metric tracking

  • Continuous improvement and scaling support

✨ Investment: Starting at $2,997/month (3-month minimum commitment)

What Operational Excellence Really Means For Your Business

Beyond just "better organization," implementing the Streamlined Client Experience Framework creates tangible business outcomes:

  • Increased Capacity: Serve 30-50% more clients without working more hours

  • Premium Positioning: Justify higher rates through exceptional delivery

  • Stress Reduction: Eliminate the constant worry about details falling through cracks

  • Team Alignment: Create clear systems future team members can follow

  • Business Valuation: Build infrastructure that creates sellable business value

  • Creative Freedom: Reclaim mental bandwidth for your zone of genius

Next Steps: Book Your Complimentary Fit Call

Let's determine which option best suits your current business stage and goals.

In this 60-minute conversation, we'll:

  • Discuss your current operational challenges

  • Identify your biggest opportunities for improvement

  • Determine if we're a good fit to work together

  • Answer any questions about the process

No pressure, no obligations—just clarity on your best path forward.

Due to the hands-on nature of this work, I only accept 5 new clients per quarter. Current availability: 2 spots remaining.